When someone is severely or fatally harmed due to medical errors the first concern should always be about the patient and their families. Unfortunately, that is rarely the case as many hospitals immediately engage in the "deny and defend" model. This approach just makes the experience that much more difficult for the victims of medical errors to find out what happened. In fact, most patients never learn that they have been injured due to a medical error. This is corroborated by a recent study that found that 77 percent of 300 primary-care doctors admitted they would not fully disclose to a patient when there had been a delayed breast cancer diagnosis.